Privacy Policy
Last updated: October 13, 2026
This Privacy Policy explains how Ascent Technologies LLC (“Ascent”, “we”, “us”) collects, uses, and protects information when you use the Razor mobile app (the “App”) and the therazor.app website (the “Site”).
We do not sell your personal information, and we do not share it for cross-context behavioral advertising.
1. Information We Collect
Account information
When you sign up, we collect:
- Email address
- Display name and username
- Authentication identifiers (Sign in with Apple identifier, if used)
- Sales vertical, experience level, and goals you select during onboarding
- Profile photo (if you upload one)
Training data
When you use the App, we collect:
- Your voice during AI sales roleplay sessions (streamed live, not stored — see Section 4)
- Transcripts of those conversations
- Scoring data (rapport, discovery, objection-handling, close scores)
- Skill cards earned, XP, belt rank, streak count
- Training drill history and timestamps
Usage and device data
- Device model, OS version, app version, locale, timezone
- Crash reports (stack traces, no personal content)
- Anonymous product-analytics events (which screens you view, which features you use)
- Push notification token (only if you grant push permission)
Subscription information
- Apple App Store purchase receipts (validated through RevenueCat)
- Subscription tier, status, renewal/expiration dates
- We do not collect or store payment card numbers — those are handled by Apple
2. How We Use Your Information
We use your information to:
- Provide the core training experience (run voice roleplays, score them, track progress)
- Personalize content (recommend scenarios based on your vertical and weak areas)
- Send the daily reminder notification you opted into (if any)
- Investigate crashes and improve app stability
- Communicate with you about your account or material changes to the App
- Comply with legal obligations
We do not sell your personal information. We do not show third-party ads.
3. Third-Party Services
Razor uses the following third-party services that process data on our behalf:
| Service | Purpose | Data shared |
|---|---|---|
| Supabase | Database, auth, storage backend | Account data, training data, profile photos, uploaded real-call audio (deleted after transcription) |
| ElevenLabs | Conversational AI that voices the AI prospect during roleplays | Live audio stream during a call, call transcript, scenario prompts |
| OpenAI | Scores drills, writes coaching feedback, powers the Coach chat, transcribes uploaded real calls (Whisper) | Call transcripts, messages you send the Coach, uploaded real-call audio (Master tier) |
| Resend | Sends account emails, such as password reset codes | Your email address and the email content |
| Vercel | Hosts the therazor.app website | IP address, browser type, and request logs |
| RevenueCat | Subscription management | Your Razor account ID, purchase receipts |
| Apple | App Store payments, Sign in with Apple, push notifications | Apple ID identifier, subscription receipts |
| Expo | Push notification delivery | Push token, notification content |
| Sentry | Crash and error reporting | Device data, stack traces, your Razor account ID (never your email) |
| PostHog | Product analytics | Usage events and device data, not linked to your email |
Each provider has its own privacy policy. We only share the minimum data required for the service to function.
Before your first voice drill or Coach message, the App shows a screen explaining that your voice is sent to ElevenLabs and your transcripts and Coach messages are sent to OpenAI, and asks for your explicit permission. You can decline; those features won't run until you agree.
4. Voice Data Specifically
When you complete a roleplay drill:
- Your voice is streamed in real-time to ElevenLabs Conversational AI to drive the AI prospect's responses
- Live audio is not stored after the call ends; a timestamped text transcript is kept with your scorecard
- The transcript is sent to OpenAI to score the drill and write your coaching feedback
- We do not use your voice data or transcripts to train AI models, and we do not sell them
You can delete all transcripts by deleting your account (see Section 7).
4A. Real-Call Reviews (Master Tier)
Master-tier users may upload recordings of their own sales calls for analysis:
- The audio file is stored encrypted in a private storage bucket, transcribed once by OpenAI Whisper, and then permanently deleted. Only the text transcript is kept.
- The transcript is automatically scrubbed for PII (SSN, card, phone, email, account numbers, dates of birth) before any further processing. Redaction is best-effort; Razor is not HIPAA or PCI certified.
- The redacted transcript and its analysis are hard-deleted after 30 days.
- You are responsible for any consent required to record the call where you are. The App asks you to confirm this before your first upload.
4B. The therazor.app Website
Launch waitlist. If you join the waitlist, we store your email address, your browser’s user-agent string, and the page that referred you. We use them only to email you about Razor’s launch and to understand where signups come from. Every email includes an unsubscribe link, or you can email support@therazor.app to be removed. We keep your waitlist entry until you unsubscribe or ask us to delete it.
Daily Drill. Drill questions load from our database. Your answers and progress for the day are saved in your browser’s local storage on your device and are not sent to us. Clear your browser data to remove them.
No tracking. The Site uses no cookies, analytics, or advertising trackers, and its fonts are served from our own domain. Our host, Vercel, keeps standard server logs (such as IP address and request time) to deliver and protect the Site.
5. Data Retention
We retain your data while your account is active. When you delete your account:
- Your profile, profile photo, drill history, scores, transcripts, and notifications are permanently deleted within 30 days
- Apple may retain transactional records (receipts) per their own policies
- Anonymized aggregate analytics may persist indefinitely (these contain no PII)
- Waitlist entries are kept until you unsubscribe or ask us to delete them
6. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate data
- Delete your data (use the Delete account button in Profile → Settings)
- Export your data (contact support)
- Opt out of analytics (contact support)
- Not be discriminated against for exercising these rights
- Lodge a complaint with your local data-protection authority
To exercise any of these rights, email support@therazor.app with your account email.
7. Deleting Your Account
Tap Profile → Delete account → Delete forever. This permanently removes:
- Your profile and all training history
- Call transcripts and Coach conversations
- Scores, XP, belts, streaks, and notifications
Note: Your App Store subscription is not cancelled by deleting your account. Cancel subscriptions in iOS Settings → Apple ID → Subscriptions before deletion if you want to stop billing.
8. Children's Privacy
Razor is intended for users 17 years of age and older. We do not knowingly collect information from children under 13. If you believe a child under 13 has provided us with personal information, contact us at support@therazor.app and we will delete it.
9. Security
We use industry-standard security practices: TLS encryption in transit, encryption at rest on Supabase, JWT-based authentication, and row-level security policies preventing cross-user data access. No system is perfectly secure, however; if you suspect your account has been compromised, contact us immediately.
10. International Users
Razor is operated by Ascent Technologies LLC from the United States. If you access the App from outside the US, your data will be transferred to and processed in the US. By using Razor, you consent to this transfer.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting a notice in the App or by email. Continued use of Razor after a change means you accept the updated policy.
12. Contact
Questions about this Privacy Policy or your data: email support@therazor.app or write to Ascent Technologies LLC, 8 The Green, Ste A, Dover, DE 19901, USA.